Refund Policy

  • The decision on refund will vary on case to case basis and there will be certain criteria for that:
  • Dead on arrival.
    Unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
    Unable to repair the product.
    Lost in deliveries.
  • If the product is not available then a full refund will be made to the customer. The refund will be made in next billing cycle.
  • Refund is allowed only once duly approved by after sales service team of Flipside General Trading LLC.
  • The product refund is applicable in the case product is malfunctioning and not repairable.
  • Flipside General Trading LLC. Will affect the refund on receiving the unit back.
  • The product will be refunded at the same price as it was sold to you.
  • The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
  • Refund will be made through the credit/debit card only for Online Credit Card Payment.
  • Refund will be made ONLY at store level for Cash on Delivery.
  • Refund will be made through the PayPal account for PayPal payment.

Refund Conditions:

  1. The After Sales Service Office is the sole reference for any claim of exchange, refund or repair.
  2. Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation as proof of purchase. No exchange, refund or repair will be considered without it.
  3. Any items to be exchanged or refunded may be returned to our allocated representative to deal with the refund. Notwithstanding the terms and conditions herein, items shall be exchanged, refunded or repaired at the sole discretion of Flipside General Trading LLC.

Exchange or Refund

  1. Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).
  2. Items may only be exchanged or refunded if they are returned within 24 hours from purchase or delivery date.
  3. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card.
  4. Home delivery items may only be refunded if the event of non-delivery, and upon the supplier’s written confirmation of such non-delivery

Substitute:

  • When a product at the time of picking is out of stock, The Harvest.ae will choose an alternative. If the price of the new product is higher, you will not be charged extra & if it’s less, you’ll pay the smaller amount.
  • Please note that the “Allow Substitute” option is based on the customer’s consent during checkout.